Diya's Mart

Refund & Cancellation Policy

Last updated 13 October 2026

Cancelling an order

You can cancel an order from the app until it is packed (status Confirmed). After that, please contact us and we’ll do our best to help.

Damaged, wrong or missing items

If an item arrives damaged, spoiled, or different from what you ordered, contact us within 24 hours of delivery with your order number and a photo. We’ll replace the item or refund it.

Fresh produce, dairy and bakery items can’t be returned once accepted in good condition, as they are perishable.

Refunds

  • UPI payments: refunded to the same UPI account within 5–7 working days after approval.
  • Cash on delivery: refunded by UPI or bank transfer to an account you choose, within 5–7 working days after approval.

Contact

See our Contact page.